What is My Area?

What is My Area?

  1. In My Area, customer can submit ticket and can also track their tickets' status or respond to comments from the same interface. 
    In My Area, it has Create Ticket and Add Topic. 

Create Ticket 

In the Create Tickets section, customers can create tickets themselves on the form with defined fields. The defined fields include the following aspects 

  1. Contact No. 

  1. Order id 

  1. Subject 

  1. Description  

  1. Reason 

  1. Ticket Classification 

  1. File field 

The ticket must be in web form so that it can be embedded on a website for hassle-free ticket submission. 

My Tickets 

In My Ticket section, customers can check the status of the ticket & ticket history from My Ticket Section. Customers can take action such as cancelling the ticket & reopening the ticket. 

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    • How to create ticket?

      Step1: Go to the Customer Help Center.(Customer Help Center | Online Shopping in Nepal | Sastodeal)  Step2: Click on My Area and Add Ticket.  Step3: Fill all the required details and submit the ticket.       
    • What is Help Center?

      Customer Help Center is a self help portal where customer can visit and get instant answer to most asked questions without having to wait for them. For questions that need personal attention or the grievances, submit ticket from the help center- "My ...